Home / Terms & Conditions

Welcome to the iBoxSecure.com website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email customerservice@iboxsecure.com, or call us on 0300 3033954  Monday to Friday 9.00am to 5.00pm. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products which are being delivered within the UK. If your order is for Products which are being delivered outside of the UK, please refer to our International Terms and conditions

Definitions

Conditions – means these terms and conditions and the Special Conditions Product – means a product displayed for sale on the Website.


Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided.


Special Conditions – means the terms and conditions in the Product Description.


Users – means the users of the Website collectively.

Personal Information – means the details provided by you on registration.


We/us – means iboxsecure.

Website – means the website located at www.iboxsecure.com or any subsequent URL which may replace it.

Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands


Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions, then you must immediately stop using the Website.



Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations

When you use our website, you may see from time to time that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

Please see our Privacy Notice if you'd like more information on how we use your personal data to recommend products to you.

Privacy and cookies

We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Policy.

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see our Privacy Policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on www.iboxsecure.com.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up-to-date as possible, the information including Product Descriptions appearing on this Website at a time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order has been accepted and you have received an email confirmation that your order has been placed.


Ordering, cancelling and returning products


Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.  Alternatively, please call 0300 3033954 to order by phone.

We will send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. These emails do not constitute acceptance of your order.

For items being delivered, when your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered by you, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with out Terms and Conditions.

For all products sent directly from our warehouse, your credit/debit card will be charged when your order is placed.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You, as our client, not meeting the eligibility for order criteria set out in the main Terms & Conditions

Should we have taken payment prior to non-acceptance of your Order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you


The contract of sale will be concluded in English.

The details of your specific contract of sale will not be filed by iboxsecure.co.uk. If you do require any information regarding orders you have placed with iboxsecure.co.uk, please write to us at: Customer Services, iboxsecure.com at Granville House, The Heights Business Park, Ibstone Road Buckinghamshire HP14 3BG

 

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return or cancel products does not apply to goods that are non-standard and made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Goods will only be accepted for return in the original packaging and in saleable condition.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email customerservice@iboxsecure.com, or call 0300 3033954, or write to: Customer Services, iBox Secure at Granville House, The Heights Business Park, Ibstone Road Buckinghamshire HP14 3BG

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

The cost or returning the goods shall be covered by the purchaser.


Guarantees

We offer a 1-year Guarantee on all iBox products but you must register online at Iboxsecure.com to validate the warranty. No warranty will be validated without registration.

What does the guarantee cover?

Our guarantees provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the guarantee period, we'll replace the broken faulty part. Your guarantee is not transferable with ownership, so if you give or sell the item to someone during the guarantee is not valid

How does it work?

During the guarantee period, if your product develops a fault that needs to be repaired, Report the issue with our customer service team, they may ask you for evidence, so they can assess the problem. You will find this information on our original receipt – this acts as your guarantee, so please make sure you keep it safe.

What's not included?

There are some specific exclusions from our guarantees, as follows:

Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage).

Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy.

Image ghosting or screen burn. These can appear on a screen that's left operating for a prolonged period with either a still image or a channel constantly displaying a logo.

Pixel spots. These are tiny dark or bright spots that may become visible on a screen.

Cosmetic damage such as cabinet trim, scratches, dents, corrosion or colour where the function of the product is unaffected.

Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer's instructions and/or installation guidelines.

Deliberate damage or neglect of the product.

Please note that our guarantees provide services for goods bought and used in the UK, the Isle of Man and the Channel Islands.

General terms


Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain, at all times, vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible, under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract

Cancellation Rights

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what iboxsecure and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our Customer service, please contact us via email, customerservice@iboxsecure.com phone 0300 3033954.

iboxsecure.com at Granville House, The Heights Business Park, Ibstone Road Buckinghamshire HP14 3BG

Last modified 12/11/2018